Services
SAP Application Support
The ever-increasing speed of innovation and constantly evolving requirements for expertise make digital transformation a challenge. What can you do? Outsource your application management to experts who take care of your SAP solutions with the highest level of security and efficiency.
Silverline Technologies can support you efficiently and relevantly in your field. Reliable, expert SAP support services are essential to help you maintain system stability and ensure optimal performance, day in, day out. It is even more important that those services are tailored to your industry. We currently support ‘business as usual’ for customers in over 20 countries. At Silverline Technologies we offer the comprehensive SAP Application Management Services. This includes on shore, near shore and offshore based consultants. With our Corporate Governance Centre, we operate with flexible models of AMS to our customer.
- Onsite AMS Support
- Offshore AMS Support
- Hybrid AMS support
With our above cost-effective model, we help customer to choose best suited for industry and business. Connecting with customer is a key as a result our AMS works based on the concept of Account Manager which is a single window of customer connection to all SAP initiatives and responsible for delivery all initiatives to the customer account.
The complete AMS delivery management is supported by different level experience consultants and Subject Matter Experts in individual area of business modules and technology. The AMS support provided is for all levels of complexity and support window chosen by the customer
Facilities
Our Benefits
- Industry-relevant knowledgeable and efficient support
- A complete portfolio of SAP support expertise. We understand the complexities of managing an SAP landscape.
- Saving support cost up to 40% for several customers
- Silverline Technologies is a certified SAP expertise partner for assisting in maintenance, troubleshooting, and improving SAP solution efficiency.
- Global availability of SAP solutions services 24/7/365
- Resolving issues in a streamlinedmanner providing efficient support
- Flexible contracts and transparent pricing without lock-in
Our Offerings
- Root cause analysis (RCA)
- On-demand support
- Change request management
- Early watch alerts and SAP system monitoring
- Special support during the year-end and month-end
- Active support window maintenance
- Improvement roadmap
- Support at all levels (level 1, 2 & 3)
- Support management for SAP OSS
- Support for SAP application management for 24/7/365
- Training services
- Additional component implementation
