Services
SAP Basic Support
The SAP expert team of Silverline Technologies provides the SAP basic services around the clock to the customers globally and locally.
SAP basis support administration outsourcing
- Flexible service levels
- Single landscape or support total environment
- Application administration, DB and OS
- Implementation of SAP basis build
- Providing infrastructure and SAP application monitoring for 24/7
- Production system support for 24/7/365
- Monitoring and performance tuning for peak cycles and important business process
- Organization’s Server monitoring for ensuring active applications running
- 100% Client manager and team-based client consultants
- Organized reporting capabilities
- Problem resolution for application errors, process execution, and application performance
- Specific components or full SAP application backup and recovery
- SAP administration and database administration of physical objects and database structures
- Tools and released technology upgrades as the standard offering
- Proactive capacity planning based on system capabilities, user growth and service levels
Proactive services and SLA-based monitoring
Where organizations already have internal Basis staff but require additional Basis expertise, Silverline Technologies offers SLA-based Monitoring and Proactive Services. Proactive services address avoidable problems, such as a database table reaching its maximum size. Proactive services can detect the issue before it brings the system down and administer a fix to avoid any impact on system performance or availability.
Migrations of HANA database
Silverline Technologies has performed HANA database migrations for many SAP customers. Our Basis experts will ensure a smooth, pain-free migration to SAP’s HANA platform.
EHP upgrades and updates
Your system is out of date, but your Basis staff are too busy? We take the hassle out of EHP updates and upgrades. Significant upgrades can be performed seamlessly.
S/4 HANA Installations & Migrations
Considering a migration to S/4 HANA? We’ll give you the straight goods on what you need to know before you begin your migration planning. We are also an SAP Reseller, so can provide license costs and make you aware of any additional costs.
Authorizations and Security
Within our Basis team, a select group of our staff are Security and Authorization experts. We’ve performed security audits for many customers, including working with internal teams on SOX compliance and other audits.
BW Basis Services
BW Basis services requires specialized expertise. Our team of BW Basis experts have been installing, monitoring, and servicing customers’ BW installations for over years.
SAP Basis Niche Services
- Archiving
- Backup and restoring techniques
- The strategy of DR server
- Performance and system monitoring
- Authorization & security review
- Upgrade & solution manager implementation
- Upgrade &net weaver implementation of SAP
You can expect with Silverline Technologies:
- 24 hours of direct access to SAP technical consultants’ largest team
- Fixed butaffordable price and support without offshore staffing
- Expert staff and latest tools
